At any time, you can have a support person or advocate to help you make a complaint, or work through a complaint. They can come to meetings or discussions about your complaint, and be involved at every stage of the process.
If you are making a complaint on behalf of another person, we may need to discuss the situation with the individual concerned and get their permission to provide you with a response. We will request proof that you are the individual’s representative. This is to protect them from unwarranted disclosure of their health information and to meet our privacy obligations set out in the Privacy Act 2020 and the Health Information Privacy Code 2020.