We are more than LGBTQIA+ friendly. We are run by, and for, queer and straight people. Our job is to help queer and straight people take care of their sexual wellbeing.  
 
Don’t worry! You belong here.  

You can bring whānau, a friend, or a support person to any of your appointments with us. If you want to come alone, that is totally fine too. It’s all about doing the thing that makes you feel comfortable.

When you book your appointment, we will let you know what your appointment will cost.

Check out our fees page

When you enter the clinic, you will be greeted by a medical receptionist. Medical receptionists are the helpful people that sit behind the front desk.

Tell the medical receptionist your name. They’ll check a few details with you. After that, you’ll take a seat in our waiting room.

If it's your first time visiting us, you will need to fill out a client registration form (PDF). 

There are lots of pamphlets in our waiting rooms. We put them there for you to read and take home if you want to.  

If this is the first time you have visited one of our clinics, the medical receptionist will give you a:  

• Client registration form to fill out and return to the front desk
• Pamphlet that explains and supports your rights as one of our clients — sometimes this is on the back of the registration clipboard 

You can print and fill out a client registration form before your appointment if that makes things easier for you. If you need help with your form, our medical receptionists can help you.

Download client registration form

A nurse or doctor will come and call your first name. They will take you to a clinic room, where you can talk privately with them. This is the time for you to talk about why you have made an appointment.   

Our nurses and doctors are sexual wellbeing experts. You don’t have to feel embarrassed or shy when you talk to them. They just want to be helpful. It’s better to say too much, than to hold stuff back. The more your nurse or doctor knows, the easier it will be for them to help you.

Your nurse or doctor will ask you some questions. They’ll only ask questions that’ll help them work out how to give you the best possible care. You don’t have to answer questions that you don’t want to.

If your appointment is about sexual wellbeing, the nurse or doctor will probably ask you some questions about sex. It’ll be stuff like: 

• Are you sexually active?  
• Are you on any contraception? 
• Is there anything you are concerned about? 

If you don’t want to answer all the questions, that’s totally okay. It’s up to you.

Your nurse or doctor will also ask you some questions about your medical history and safety.

For some appointments, your nurse or doctor may ask if it’s okay to look at, or touch, the part of your body that needs help. This is so they can work out what might be going wrong, or how they can help you. Your nurse or doctor will never look at your body, or touch you, unless you say it’s okay.

It’s always okay for you to tell your doctor that you don’t want them to look at, or touch, your body. Your nurse or doctor will always respect your decision.  

When you are finished with your nurse or doctor, your appointment has ended. Before you leave the clinic, you need to talk to the medical receptionist one more time.

With the medical receptionist, you can:

• Pay for your appointment with EFTPOS or cash 
• Book another appointment 
• Get a receipt of payment for your appointment  

If you would rather pay online, you can ask the medical receptionist to email you an invoice with a link to pay online.

Once that is done, you are finished at the clinic. 

Your appointment will be confidential. That means it’s private. We won’t tell your regular doctor about your visit — unless you ask us to.

The only times that we’ll share your information are: 

• If you ask us to share your information 
• If we think you are in danger 
• If we think you are a danger to someone else 

We will always tell you before we share your information with anyone else. We will only ever share your information with professionals that are there to help you. 

Read our Privacy Statement

Your rights are important – we are committed to ensuring your rights are considered when you use our services.

Read about your rights as a Sexual Wellbeing Aotearoa client

If you feel we are not providing the quality of service you expect, or you feel your rights have been breached, we would like to know about it.

We take all feedback seriously because it helps us to improve the services we offer.

How to provide feedback

You don’t need your parent’s permission to visit one of our clinics, or to use our services. Anyone can come to our clinics for an appointment. Your visit and appointment will be confidential.  

We won’t tell anyone that you’ve visited us. We will not tell your parents, or your regular doctor — unless you ask us to. 
 
The only time we would talk to someone else about you is if we are really worried about your safety, or someone else's safety. This would usually be another health professional. We would not tell your parents, partner, or anyone who knows you.  

We can help you learn about, and take care of, your sexual wellbeing. We can do lots of things for you at our clinics, or over the phone.  
 
Helping people at our clinics is one part of our work. The other part of our work is helping people learn about sexuality, relationships, health, and wellbeing.  
 
We work with schools, parents, rangatahi, special interest groups, community groups, professionals, and more. Anyone who wants to learn about — or teach other people about — sexuality, relationships, health, and wellbeing should get in touch with our Health Promotion team. We have lots of helpful resources, experts, and strategies for learning.  

Our appointments are free for New Zealand residents under 22 years old.

If you are 22 years, or older, you’ll pay our standard appointment fees — unless you are eligible for subsidised health care, or you have a Community Services Card. If you are eligible for subsidised health care, your appointment will be free. If you have a Community Services Card, your appointment will cost $5.  

If you’re not a New Zealand resident, you’ll need to pay non-resident fees. 

If we give you a prescription, you may have to pay $5 at a pharmacy for each medicine prescribed to you. There may be an additional charge for some medications. For more information about prescription charges, talk to our Client Contact Centre or your pharmacist.  

View our fees 

It depends on what your appointment is for.

There are a few different things we can do in a phone appointment. We can talk to you about contraception — what we can give you, and what you might want to use. If you want an IUD, or an implant, we can do a pre-appointment over the phone. We can even do some prescriptions over the phone. 
 
We can prescribe you these things, during a phone appointment:  

• The emergency contraceptive pill (ECP)
• Condoms
• A repeat prescription for your regular pill
• A new prescription, if you want to switch to the progesterone-only pill 
   
   Check out our Phone & Video clinic