We acknowledge and are guided by The Education (Pastoral Care of Tertiary and International Learners) Code of Practice (the Code).

Our Learner Support Policies and Procedures outlines the key elements of the Code, as well as providing information related to our procedures to support and protect learners engaged in our courses.

We also carry out and document continuous self-review of our performance against the required outcomes and process of the Code. You can read our Self-review report 2024.

Most courses require fee payment to be enrolled. Some learners may be eligible for a funded place on certain courses, and some courses have no fee. Browse our courses and workshops for individual course costs.

Prices are subject to change without notice. Courses will be charged at prices prevailing at the date of application. Unless otherwise stated all prices quoted will be in New Zealand dollars and are inclusive of Goods & Services Tax (GST).

Unless prior arrangements have been made, where fees apply, a course registration will not be confirmed until the course fee has been paid in full by the closing date of registration.

Our preferred method of payment is by credit card; secure payment can be made through this site when you enrol for a course. If you are unable to pay by credit card, please contact us and we will arrange for payment by invoice or direct deposit.

Failure to pay for a course may result in an applicant being declined access to future Sexual Wellbeing Aotearoa courses. 

Sexual Wellbeing Aotearoa will provide a full refund of course fees when:

1. Sexual Wellbeing Aotearoa (the Provider) is no longer delivering or capable of delivering the course for which students are enrolled;
2. the Provider is restricted from operating due to any law, regulation, court order or other notice that restricts their ability to operate;
3. insolvency of the Provider (i.e. bankruptcy or liquidation); 
   the Provider ceases to operate or;
4. NZQA withdraws the Provider’s accreditation to provide a programme;
5. NZQA withdraws the Provider’s training scheme approval; or
6. the Provider does not provide for its obligations as specified within the Tertiary and International Learners Code of Practice.

Sexual Wellbeing Aotearoa reserves the right to cancel or reschedule courses if numbers are insufficient or for any other reason, at its discretion. If a course cannot be re-scheduled or a student is unable to attend a rescheduled course, a full refund of the course fee will be made.

In the event of a cancellation the learner agrees that, apart from a full refund of any fees paid, Sexual Wellbeing Aotearoa is not liable to the learner for any other costs incurred by the learner, in relation to the cancelled course.  

We reserve the right to unenroll people from our Learning Management System if there is no activity within 6 months of registration.

Fee paying courses are offered in a variety of formats, and each has its own distinct terms and conditions:

• Withdrawal or non-completion of online courses are not eligible for a refund as access to the course is enabled on payment of the fee.

• 30 days or more before the course will receive a full refund.
• Between 30 and 14 days, up to discretion of team.
• Less than two weeks (14 days) before the first day of the course are not eligible for a refund unless in exceptional circumstances.

• Sexual Wellbeing Aotearoa reserves the right to withdraw learners who fail to complete online pre-requisites at least 14 days before the first day of the course. Refunds will be processed as per the above terms and conditions.

Applications for a refund of fees must be made in writing to [email protected] and include appropriate evidence of the exceptional circumstances.

Please note: non-attendance is not sufficient grounds for a refund. 

When a learner accepted for a course is unable to attend due to exceptional circumstances, a substitute learner from the same organisation may be accepted, provided Sexual Wellbeing Aotearoa has been notified in advance and that the substituted learner meets all eligibility requirements, completes pre-requisites, and consents to conditions for Collection and Use of Personal Information as described in the Learner Support Policies and Procedures. 

Online courses

Learners will lose access to any online clinical courses if they do not complete the course requirements within the given timeframes. To access the course again, another fee will be required.

Sexual Wellbeing Aotearoa reserves the right to cancel learner registrations in its Learning Management System if the learner has been inactive for 6 months since registration.

Workshops: face to face, and virtual

Completion of accredited clinical courses require full attendance at all designated sessions to certify course completion.  It is the learner’s responsibility to make themselves available for all sessions and to be aware of our cancellation policy.

The National Cervical Screening Unit will be notified of any non–completions of the Cervical Screening Course requirements. 

• Non-attendance with no prior notification may result in the student being declined entry to future courses.

Sexual Wellbeing Aotearoa undertakes to collect, use, and store the information the learner provides in accordance with the Privacy Act (2020).

All learner information will be used to:  

1. Provide a participant list (where relevant)
2. Inform administrative and reporting requirements within Sexual Wellbeing Aotearoa
3. Advise learners of future courses offered by Sexual Wellbeing Aotearoa
4. Enable Sexual Wellbeing Aotearoa to evaluate their current and future programme offerings 

Accredited clinical courses will also use learner information to:

1. Comply with New Zealand Qualifications Authority (NZQA) records and audits
2. Fulfil reporting requirements to funding agencies (e.g. Ministry of Health)
3. Advise NZQA/National Screening Register/RNZCGP/Employers of completion or non-completion of any training, where appropriate

Sexual Wellbeing Aotearoa ensures student fees are held with Public Trust so that in the unlikely event Sexual Wellbeing Aotearoa is unable to deliver a course to completion, student fees will be protected. This arrangement is a statutory requirement overseen by the New Zealand Qualifications Authority, as per the Education and Training Act 2020 ​and the Student Fee Protection Rules 2022.

The material on this website is subject to copyright, and is owned by New Zealand Family Planning Association Incorporated — trading as Sexual Wellbeing Aotearoa — unless otherwise stated.

Where any inconsistency exists between this copyright statement and any copyright statement contained in any document on this website, any such inconsistency shall be resolved in favour of the latter document.

Sexual Wellbeing Aotearoa reserves all rights to the intellectual property on this site. Content may be reproduced only for informational, non-commercial purposes, with the express permission of Sexual Wellbeing Aotearoa and only with a prominent acknowledgment of Sexual Wellbeing Aotearoa’s rights to the content.